Frequently Asked Questions
Find answers to common questions about our taxi services, booking process, policies, and more.
1. BOOKING QUESTIONS
Simply click any 'Book on WhatsApp' button, or call/WhatsApp us on +91-XXXXXXXXXX. Share your pickup location, drop location, date, time, and vehicle preference.
For airport transfers, book at least 2 hours in advance. For outstation and tours, 24 hours in advance is recommended. We do accept last-minute bookings based on availability.
2. CANCELLATION POLICY
Yes. Cancellations made 4+ hours before pickup are free. Cancellations within 4 hours may incur a 20% charge. No-shows are charged 50% of the fare.
3. PAYMENT METHODS
We accept cash, UPI (Google Pay, PhonePe, Paytm), and bank transfer. Payment is collected at the end of the trip or as agreed at booking.
4. AIRPORT SERVICES
Yes. Share your flight number and we track arrivals in real-time, so your driver is always ready even if your flight is delayed.
5. CORPORATE SERVICES
Yes. We offer monthly billing, GST invoices, dedicated account manager, and priority booking for corporate clients. Contact us for a custom quote.
6. TOUR PACKAGES
Yes, all tour packages can be customized for group size, duration, and specific stops. Prices are provided on inquiry via WhatsApp.
7. DRIVER INFORMATION
Yes. All Tanvi Taxi Services drivers hold valid commercial driving licenses, are police-verified, and have undergone background checks.
8. SAFETY MEASURES
GPS tracking on all vehicles, 24×7 driver monitoring, regular vehicle maintenance and sanitization, first-aid kit in every cab, and emergency contact protocols.